Frequently Asked Questions

Build A Gym is a Texas-based company specializing in new, used, and remanufactured commercial gym equipment for home and commercial gyms.
We buy, sell, service, and install equipment nationwide.

We combine deep product knowledge, honest pricing, and hands-on support with the deepest discounted equipment on the market.

Yes, our team inspects, rebuilds, and tests used commercial pieces to extend their life and performance and offer for sale at deep discounts compared to new.

Absolutely, we carry select new brands as well as our own BUILT Strength line, which is our exclusive line of commercial-grade machines for home and commercial use.

BUILT Strength is our exclusive equipment line, commercial quality, refined by us, sold only by us.

BUILT Strength is engineered for both. It’s the same quality you’d find in a college rec center or private training studio, just accessible for home setups too

BUILT Strength delivers true commercial-level feel and durability, without the inflated price tag or unnecessary extras. Every piece is designed to hold up under real daily use, whether that’s in a busy training studio or your own garage. Heavy-gauge steel, smooth mechanics, clean welds, smart features, no fluff, just honest, overbuilt equipment that does exactly what it’s supposed to do.

Yes, free warehouse pickup is available by appointment at our Jarrell, TX location.

We do! Choose Inside Delivery & Assembly and we deliver, bring the equipment inside, assemble it, and haul away the packing. To see the price, use the shipping calculator on any product page or in your cart, or pick the option at checkout.

Shipping rates are calculated on the product page or at checkout. If you have questions about a freight rate you are seeing feel free to reach out to
customer care at (512) 591-8553

We ship with many different freight carriers. A delivery appointment isn’t required: our team confirms your delivery with you by phone, but the carrier may arrive without a scheduled appointment. Carrier delivery timelines are estimates and aren’t guaranteed, and once your order has shipped we can’t control the exact day or time the carrier arrives. Be prepared for your equipment to be delivered on a pallet to your driveway or curb with no signature required, whether or not you’re home, and inspect it as soon as you can.

Full details are in our Shipping Policy.

No. The receive-by date on the product page, in your cart and on your order is our best estimate based on current stock and production. It is not guaranteed and can change. If your date moves, we will let you know. A changed date does not change our cancellation terms. See our Shipping Policy.

We ship orders complete once every item is ready, and we are not obligated to split an order into multiple shipments. If you need the items we have on hand sooner, just ask: we will ship them ahead, and the additional shipment is billed to you. If you would rather cancel a delayed order, our normal cancellation terms apply.

We have different warranty lengths for different conditions. You can see each product’s warranty length on the product page. You can view more details
about warranties here

100%, we offer free consults and can map out floor plans, equipment lists, and financing options. You can schedule a consultation here.

We’re here for the long run. Every machine is backed by our warranty, and our nationwide service network covers every zip code in the country, so warranty service is close by wherever you are. We stock common parts, and after the sale our team can help you arrange service whenever you need it.

Yes, as long as the order has not shipped. Within 24 hours of purchase (Central Time) there is no cancellation fee, except on orders paid by credit card, which carry a 3% cancellation fee to cover the card processing fee we are not reimbursed for. The 3% applies to every credit card order, with no exceptions. After 24 hours, a canceled order that has not shipped yet carries a 20% cancellation fee (the 3% is included, not added on top). Instead of paying the 20% fee you can take the full amount as store credit, less the 3% on credit card orders. Store credit never expires. The same terms apply to orders placed with a deposit. Orders canceled more than 30 days after purchase while we still have the goods are forfeited and not refunded. Orders that include custom items are non-refundable. Once an order ships it can no longer be canceled, but it can still be returned or exchanged under our 30-day policy.

To cancel, email cancellations@buildagym.com with a copy of your receipt or invoice and your reason for cancelling. To change an order, call (512) 591-8553 or email info@buildagym.com with your order number. Full terms are in our Returns, Exchange & Refund Policy.

When your order is palletized and ready, we contact you three times by phone, email and text over 7 business days to confirm a delivery date. If we don’t hear back, we ship it to the shipping address on file by curbside (driveway) delivery. We don’t hold orders in storage.

If your order included Inside Delivery & Assembly, installation is not performed and we refund the installation portion of your delivery charge minus a 20% cancellation fee. If the shipment is refused, can’t be delivered or comes back to us, the whole order is cancelled and not refunded, and you are responsible for the freight charges. Orders canceled more than 30 days after purchase while we still have the goods, and pickup orders not collected within 30 days of purchase, are forfeited. Store credit does not apply in these cases. Full terms are in our Terms of Service.

Orders under $100,000 are paid in full when you order. Orders of $100,000 or more can be set up on payment terms if you would like: 60% down, with the remaining 40% due within 60 days or before shipment, whichever comes first. All payments must clear before your order ships. Deposit orders follow our standard cancellation terms: within 24 hours of purchase, no cancellation fee except 3% on amounts paid by credit card; after that, a 20% cancellation fee, or you can take the full amount (less the 3% card fee) as store credit that never expires. Full terms are in our Terms of Service.

Orders that include custom items, such as custom colors, upholstery, logos or other made-to-order equipment, are non-refundable. If you cancel before it ships, the custom goods are surrendered to Build A Gym and no refund is issued. See our Returns, Exchange & Refund Policy.

30-Day Returns & Exchanges. You have 30 days from delivery to return your equipment or exchange it for a different size, color or configuration.

Return shipping is the customer's responsibility, and a 15% restocking fee applies to preference returns and exchanges. Freight items have to go back packaged to the same standard they arrived in, we'll tell you exactly what that means before anything is collected.

Anything that arrives damaged or fails under warranty is handled separately and carries no restocking fee. Submit a warranty request with your order number and details about the issue.

Used equipment sold as-is is the one exception: those sales are final. Full terms are in our Returns, Exchange & Refund Policy.

To report a defective or damaged item, please submit a warranty request through our Warranty Request Form. Provide
your order information and details about the issue, and our support team will reach out to resolve the problem.

If your shipment arrives with freight damage, please inspect the item upon delivery and document any damages with clear photos. Notate any issues on
the Bill of Lading and submit a claim through our freight claim portal. Our team is committed to resolving any
issues promptly. NOTE: We cannot help with freight claims if there is no notation of damage on the Bill of Lading at delivery.